Thanks a lot Rolando.. I have exactly the same promblem as you but with a Lenovo N though the fingerprint sensor is the same. Friday, February 04, 8: Well, Thursday I sent an email to Authentec asking for help Message 1 of 6. Why haven’t you contacted Authentec Support and asked them about updated drivers?
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HP Support may be the best place to contact.
Sign in to vote. Proposed as answer by Jim Var Thursday, January 13, 2: Since you’ve already submitted a review for this product, this submission will be added as an update to your original review.
How to use AuthenTec, Inc. AES Fingerprint Sensor in bash script
I’ve finally solved this problem by contacting Authentec the manufacturer of my fingerprint reader, he gave me the link for download HP SimplePass to replace DigitalPersona and the appropriate driver and now it’s working perfectly. Could you please tell me what must I do to fix the problem. Select type of offense: I can’t find it.
Thank You for Submitting a Reply,! I figured out a very tricky solution: Message 2 of 6.
Tuesday, November 24, 4: Friday, November 27, Still no reply from Authentec but after a lot of web research I found I solution: Like Ads2501 said, I’m just trying everywhere I can to find a solution and while I take your point, you can see for yourself that many issues disussed in this forum are about 3rd party software by users who are frustrated by lack of support from their respective PC manufacturer.
I called tech support and had a long argument with the guys about this. Resources for IT Professionals.
Friday, January 15, If you could see me you would see me bowing to you in complete submission right now!!
Windows 7 IT Pro. But when I swipe my fijgerprint there is no reaction. Tuesday, October 06, 2: The fingerprint reader drivers installed with Windows 7. It seems Authentec has released a new version of its own software TrueSuitebut they don’t provide a link for a download.
Tuesday, October 27, 2: Message 3 of 6. Check the Toshiba download site and Toshiba support forums for updated drivers and software. Had to follow Ramirez suggetions to get management software.
AuthenTec Inc. AES – Free download and software reviews – CNET
If you don’t contact AuthenTec, then how are they supposed to know you’re looking for a driver? It’s exactly the same with computer hardware – you make your problem known to the source of the hardware, otherwise the problem will NEVER be addressed and resolved! I could enroll my fingers in that software and that worked fine, but I didn’t want to use UPEK, so I deleted Protector Suite, but kept the fingerprint settings.
Marked as answer by RolandoRamirez Tuesday, October 27, 2: As I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many other relatively recent models for Win7 and don’t make drivers available.