Hi David, To recover your optical disc drive’s functionality, we suggest the following troubleshooting methods:. So I did not need to do the Wiki article. DavidPatterson Replied on October 9, I also did the system performance check and it found no errors. Thanks for marking this as the answer. Thanks for the suggestion.
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Sorry this didn’t help. DavidPatterson Replied on October 8, Hi, Check with the System Maker’s Support, their on-line documentation and drivers, troubleshooting, and ask in their forums about any known issues.
You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Forums – a lot of real expert help http: In reply to DavidPatterson’s post on October 9, Any way to get that driver back?
G74sx CD/DVD Drive Malfunction, Windows doesn’t Recognize
This site in other languages x. In reply to Jai Pla’s post on October 7, In reply to DaveM’s post on October 8, Asus is having me return the computer to repair under warranty.
Trinity Rescue Kit – Download on upper right of page http: How satisfied are you with this response? I tried to follow it but kept getting error messages.
Check with the System Maker’s Support, their on-line documentation g74wx drivers, troubleshooting, and ask in their forums about any known issues. In reply to DavidPatterson’s post on October 8, Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.
You can follow the question or vote as helpful, but you cannot reply to opitcal thread. Sorry I missed the part about checking before doing the Wiki article. Try auggy’s suggested solution from July 13, on this page. DavidPatterson Replied on October 7, This method has worked for some users, I hope this Helps! Hi David, To recover your optical disc drive’s functionality, we suggest the following troubleshooting asis Click on V iew from the menu bar and select Show hidden devices.
Type troubleshooting in the search bar, then click on Troubleshooting.
Keep us posted with your progress. Thanks for the suggestion. Also I cannot find a driver listed under Asus website for drivers. I tried all of your suggestions and nothing worked. I have the same question So I did not need to do the Wiki article.
Asus CD-DVD drive does not work after installing Windows 10 Anniversary Upgrade
I should have stated that I already looked for hidden devices and it does not show. Let us know how it turns out.
I had previously tried deleting the driver to see if it would automatically update the driver in case the driver was dribe. Remember to set it back when done.